White screen, black screen or the game never loads
- Check server status first — during maintenance the game shows an end time instead of loading.
- Hard-reload (Ctrl/Cmd + Shift + R). PokeBonk updates several times a day and an old cached file can block the new version.
- Turn on hardware acceleration in your browser (PokeBonk needs WebGL), and update your graphics drivers.
- Use the real site, pokebonk.com; copies elsewhere may be outdated.
- If the image is lost mid-run, the game offers Keep playing without image (since v0.7.0) so the run is not lost.
Pokémon show up as Poké Balls
- Sprites were still downloading. Since v0.5.7 the zone waits with a loading bar instead. If you still see it, let the loading finish or reload; a "graphic still loading — Retry" button appears at the bottom-left when something is slow.
Lag, stutter or low FPS
- Settings → Graphics: lower the quality, and turn on Hide my attacks or lower My attacks opacity when the screen fills with effects.
- On phones, turn on Battery saver (since v0.7.7 it stays on after a reload).
- Close other tabs and video. Long Survival runs are the heaviest; v0.7.7 fixed slow motion in runs over an hour.
An upgrade got skipped or picked by accident
- Since v0.7.6 Refresh, Skip and Banish are on F, X, Z (no longer on movement keys), pop-ups ignore keys for a moment, and Banish asks you to press the card twice. Reload to make sure you have the latest version.
Controller keeps moving or does not respond
- Adjust the controller dead zone in Settings → Controls (added in v0.7.0). Every button can be remapped in Settings → Keys.
My run did not save
- Since v0.5.7 a run survives the browser closing or the connection dropping: when you come back, it is saved with everything you earned.
- Runs played on a bad connection can go to review; fewer honest runs are flagged since v0.6.4. Check that you were logged in (not a different guest session).
Stuck in fullscreen, or Esc does the wrong thing
- Esc opens the pause menu without leaving fullscreen; hold Esc to exit fullscreen (since v0.7.6). Ctrl+D no longer bookmarks the page mid-run (v0.7.7).
I forgot my password
- There is no password recovery — accounts do not use email. Contact the developer through the official Discord, but be prepared that the account may not be recoverable.
FAQ
White screen, black screen or the game never loads?
Check server status first — during maintenance the game shows an end time instead of loading.
Hard-reload (Ctrl/Cmd + Shift + R). PokeBonk updates several times a day and an old cached file can block the new version.
Turn on hardware acceleration in your browser (PokeBonk needs WebGL), and update your graphics drivers.
Use the real site, pokebonk.com; copies elsewhere may be outdated.
If the image is lost mid-run, the game offers Keep playing without image (since v0.7.0) so the run is not lost.
Pokémon show up as Poké Balls?
Sprites were still downloading. Since v0.5.7 the zone waits with a loading bar instead. If you still see it, let the loading finish or reload; a "graphic still loading — Retry" button appears at the bottom-left when something is slow.
Lag, stutter or low FPS?
Settings → Graphics: lower the quality, and turn on Hide my attacks or lower My attacks opacity when the screen fills with effects.
On phones, turn on Battery saver (since v0.7.7 it stays on after a reload).
Close other tabs and video. Long Survival runs are the heaviest; v0.7.7 fixed slow motion in runs over an hour.
An upgrade got skipped or picked by accident?
Since v0.7.6 Refresh, Skip and Banish are on F, X, Z (no longer on movement keys), pop-ups ignore keys for a moment, and Banish asks you to press the card twice. Reload to make sure you have the latest version.